Complaints against UHS’ Summerlin Hospital multiply after patient speaks out

Posted on September 21, 2012


After Paul Harasim wrote about a patient’s complaint involving filth at Universal Health Services’ Summerlin Hospital, he was contacted by more than 40 people, mostly with similar complaints.

Harasim writes:

In June, the Leapfrog Hospital Survey ranked Summerlin and Desert Springs Hospital among the worst in the nation when it came to rate of deaths from serious treatable complications after surgery – a problem worsened by hospital-acquired infections.

The lowest rate of deaths in the nation from complications after surgery was 48.6 per 1,000 patients and the highest, 167.33. Desert Springs’ rate was 164.79 per 1,000 and Summerlin’s, 160.47.

The article includes instructions for people wishing to file a formal complaint with the Bureau of Health Care Quality and Compliance:

Formal complaints, which can result in a hospital being assessed a monetary fine or having its license revoked, can be made by phone, by fax at 486-6520, online at and by mail to 4220 S. Maryland Parkway, Suite 810, Building D, Las Vegas, NV 89119. Members of a 15-member staff investigate.

Harasim also points out that while complaints against Summerlin’s cleanliness mount, Alan Miller’s compensation increases:

With filth contributing to an Institute of Medicine-estimated 100,000 patient deaths a year from hospital infections, the equivalent of a jumbo jet going down every day, you’d think hospital executives would be axed or receiving major pay cuts.

Not so. Alan Miller, CEO of King of Prussia, Pa.-based Universal Health Services, which oversees the Summerlin, Desert Springs, Centennial Hills, Spring Valley and Valley Hospitals in Las Vegas, saw his compensation jump from $9.85 million in 2010 to $12.5 million in 2011, according to documents filed with the U.S. Securities and Exchange Commission.

You’ve got to hand it to Miller. He may not know how to keep Summerlin Hospital clean, but he knows how to clean up at the pay window.

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